Cancellation & Refund Policy

This Cancellation & Refund Policy ("Policy") explains the rules governing cancellation, refunds, replacements and related matters for products and services offered by DIVINE EDUCATION NETWORK PRIVATE LIMITED ("Company", "DivineEdu", "we", "our" or "us"). This Policy forms an integral part of our Terms & Conditions. By purchasing any product or service from the Company, you acknowledge that you have read, understood and agreed to this Policy.

This Policy applies to purchases made through:

• DivineEdu Website
• DivineEdu Android App
• DivineEdu iOS App
• Offline Coaching Centres
• Authorized Franchise Centres
• Customer Support Team
• Official Sales Representatives
• Online Payment Links
• Razorpay Payment Gateway
• Other officially approved payment channels

This Policy applies, where relevant, to:

Each request is reviewed based on:

• The nature of the product or service.
• The stage of delivery or usage.
• Applicable legal requirements.
• Operational feasibility.
• Any specific written commitments made by the Company.

Refunds are not automatic and will be processed only where permitted under this Policy or required by applicable law.

A student may request cancellation of admission before the commencement of classes. Where a refund is approved:

• Registration or admission charges expressly identified as non-refundable at the time of enrolment may be retained, subject to applicable law.
• Administrative deductions, if any, will be disclosed in advance.
• Amounts relating to classes already attended or services already provided may be deducted on a proportionate basis.
• Once a student has attended a substantial portion of the course, completed the course, or received the majority of the contracted educational services, refunds may not be available except where required by law or specifically approved by the Company.

If access has not yet been activated and no live sessions have been attended, eligible cancellation requests may be considered in accordance with this Policy. Once access has been activated or live sessions have been substantially attended, refunds may be limited or unavailable because educational services have already begun.

Recorded video courses are digital products. Once access has been activated or course content has been made available to the user, refunds are generally not available, except:

• Where required by applicable law.
• Where duplicate payment has occurred.
• Where the Company is unable to provide the purchased service due to its own operational reasons.

Nothing in this clause limits any non-waivable consumer rights available under applicable law.

Digital downloads, including:

• PDF Notes
• E-Books
• Digital Study Material
• Question Banks
• Formula Sheets
• Downloadable Assignments

are generally non-refundable once the download link, viewing access or delivery has been provided, except where:

• Required by law.
• Duplicate payment is confirmed.
• The purchased file is materially defective and the issue cannot be reasonably resolved by replacement or technical support.

Refund requests relating to online test series may be considered before activation of access. Once the test series has been activated, commenced or substantially used, refunds are generally not available except where required by applicable law or where the Company is unable to provide the service.

For printed books purchased through official channels, eligible replacement or refund requests may be considered where:

• The wrong book was delivered.
• The book was materially damaged during delivery.
• The product received differs substantially from the confirmed order.

Requests should be reported promptly after delivery, along with reasonable supporting information such as photographs. Minor printing variations, packaging differences or cosmetic imperfections that do not affect usability may not qualify for replacement or refund.

Replacement or refund requests for educational merchandise may be considered where:

• A defective product is received.
• An incorrect item is delivered.
• The product is damaged in transit.

Requests based solely on personal preference, change of mind or incorrect size selection (unless an exchange policy is separately offered) may not qualify for a refund.

If a customer is charged more than once for the same order due to a technical issue or payment processing error, the Company will verify the transaction and, where appropriate, refund the excess amount through the original payment method or another lawful method.

The Company reserves the right to cancel an order or enrolment where reasonably necessary, including in cases of:

• Pricing errors.
• Duplicate orders.
• Fraud or suspected fraudulent activity.
• Regulatory requirements.
• Operational constraints.
• Force majeure events.

Where payment has already been received and the Company cancels the order for reasons attributable to the Company, an appropriate refund or alternative resolution will be offered, subject to applicable law.

To request a cancellation, replacement or refund, customers should contact the Company through its official customer support channels. A refund request should include, where applicable:

• Full Name
• Registered Mobile Number
• Registered Email Address
• Student ID or Order ID
• Invoice Number
• Transaction ID
• Payment Date
• Product or Service Purchased
• Reason for the Request
• Supporting Documents or Photographs (if applicable)

Providing complete information helps us process requests more efficiently.

Each request will be reviewed individually. During the review process, the Company may verify:

• Purchase records.
• Payment status.
• Student account activity.
• Course activation status.
• Download history.
• Attendance records.
• Test activity.
• Product delivery records.
• Technical logs where relevant.

The Company may contact the customer for additional information if required.

If a refund request is approved, the Company will determine the appropriate amount based on:

• The purchased product or service.
• Services already delivered.
• Access already provided.
• Applicable deductions, if any.
• Applicable law.

Approval of one refund request does not create a precedent or entitlement for future refund requests.

Approved refunds will generally be processed through the original payment method wherever reasonably practicable. Depending on the payment channel used, refunds may be made through:

• Razorpay
• UPI
• Debit Card
• Credit Card
• Net Banking
• Bank Transfer
• Other lawful payment methods

Where the original payment method is unavailable, the Company may require additional verification before processing an alternative payment method.

Once a refund has been approved, the Company will initiate the refund within a reasonable period. The actual time for the refunded amount to appear in the customer's account may vary depending on:

• Banks.
• Card issuers.
• UPI service providers.
• Payment gateways.
• Regulatory requirements.

Delays caused solely by financial institutions or payment service providers are outside the Company's reasonable control.

If a payment fails but the amount is debited from the customer's account, the transaction will be reviewed. Depending on the circumstances:

• The payment may automatically reverse through the banking system.
• The payment gateway may reverse the transaction.
• The Company may provide appropriate assistance after verification.

Customers should retain their transaction reference details for faster resolution.

Customers are encouraged to contact the Company before initiating a payment dispute or chargeback through their bank or payment service provider. Where a chargeback is initiated:

• The Company may provide transaction records and supporting evidence to the payment service provider.
• Access to the relevant product or service may be temporarily restricted while the dispute is under review, where reasonably necessary.
• The Company reserves its legal rights in relation to fraudulent or abusive chargeback claims.

Nothing in this clause limits any rights available to consumers under applicable law.

Unless otherwise required by applicable law or specifically approved by the Company, the following are generally non-refundable after activation, delivery or use:

• Activated Digital Courses.
• Downloaded PDF Material.
• Downloaded E-Books.
• Downloaded Study Material.
• Used Test Series.
• AI Learning Services already consumed.
• Completed Workshops.
• Completed Seminars.
• Digital Certificates already issued.
• Memberships already substantially used.

This list is illustrative and does not affect mandatory consumer rights.

The Company reserves the right to reject refund requests where there is reasonable evidence of:

• Fraudulent activity.
• Identity misrepresentation.
• Abuse of promotional offers.
• Unauthorized payment methods.
• Repeated misuse of refund policies.
• Attempts to obtain educational content without legitimate payment.

The Company may conduct appropriate verification before making a final decision.

Where applicable:

• GST adjustments will be handled in accordance with Indian tax laws.
• Credit notes or revised invoices may be issued where legally required.
• Customers are responsible for providing accurate billing information.
• Tax treatment may vary depending on the nature of the product or service and applicable regulations.

For purchases made through an authorized DivineEdu franchise centre: Refund requests may initially be submitted through the franchise centre or directly to the Company, depending on the operational arrangement. Processing may require coordination between the Company and the respective franchise. This Policy applies unless a separate written agreement, consistent with applicable law, governs the transaction.

Where courses or products are purchased under promotional offers, scholarships, bundled packages or discounted pricing:

• Refund calculations, if applicable, may take into account the promotional terms.
• Complimentary products or services included as part of a bundle may affect the refundable amount.
• Promotional benefits obtained through misuse or fraud may be cancelled.

Where the Company introduces subscription-based services:

• Renewal terms will be disclosed at the time of subscription.
• Users may cancel future renewals in accordance with the applicable subscription terms.
• Refunds for subscription fees already earned through access or use will generally not be available unless required by law or specifically stated otherwise.

If a customer experiences technical issues preventing reasonable access to purchased digital services, the Company will make reasonable efforts to investigate and resolve the issue. Depending on the circumstances, the Company may, at its discretion:

• Restore access.
• Extend the access period.
• Provide replacement access.
• Offer another appropriate remedy consistent with applicable law.

Customers are responsible for:

• Reviewing product descriptions before purchase.
• Verifying course eligibility.
• Providing accurate contact information.
• Maintaining access to their registered email and mobile number.
• Ensuring compatible internet connectivity and devices for digital services.
• Reading this Cancellation & Refund Policy before making a purchase.

Failure to review product information before purchase does not automatically entitle a customer to a refund.

Nothing in this Cancellation & Refund Policy is intended to restrict, waive or limit any rights that may be available to consumers under applicable laws of India. Where any provision of this Policy conflicts with a mandatory legal requirement, the applicable law shall prevail to the extent of such conflict.

To the maximum extent permitted by applicable law, DIVINE EDUCATION NETWORK PRIVATE LIMITED shall not be liable for indirect, incidental, consequential, special or punitive losses arising solely from a customer's decision to cancel a purchase or from circumstances outside the Company's reasonable control. Nothing in this Policy excludes or limits liability where such exclusion is prohibited by law.

The Company shall not be responsible for delays in processing cancellations, replacements or refunds caused by circumstances beyond its reasonable control, including:

• Natural disasters
• Floods
• Earthquakes
• Fire
• Pandemic or epidemic
• Government restrictions
• Internet outages
• Banking network failures
• Payment gateway interruptions
• Power failures
• Cybersecurity incidents
• Telecommunications failures
• Labour disputes
• Court or regulatory orders

The Company will make reasonable efforts to resume normal operations as soon as practicable.

In the event of:

• Duplicate orders
• Pricing errors
• Website malfunction
• Software bugs
• Incorrect payment processing
• System failures

the Company reserves the right to investigate the issue and take appropriate corrective action, including cancellation of the affected transaction, correction of the error or processing of an appropriate refund where justified.

The Company reserves the right to reject refund requests where there is reasonable evidence of:

• False representations.
• Fabricated documentation.
• Payment fraud.
• Account misuse.
• Abuse of refund policies.
• Unauthorized resale of products.
• Distribution of copyrighted educational content.

Where appropriate, the Company may suspend access to its Services and pursue legal remedies available under applicable law.

The Company reserves the right to refuse future sales, admissions or services to individuals who repeatedly abuse cancellation or refund processes, engage in fraudulent conduct or materially violate the Company's Terms & Conditions, subject to applicable law.

The Company may revise this Cancellation & Refund Policy from time to time to reflect changes in:

• Business operations.
• Products and services.
• Technology.
• Regulatory requirements.
• Payment processes.
• Applicable laws.

The updated version will be published on the Company's official website and applications with the revised "Last Updated" date. Material changes affecting users will be communicated where reasonably practicable.

This Cancellation & Refund Policy shall be governed by and interpreted in accordance with the laws of India. Nothing in this Policy limits any mandatory rights available under applicable consumer protection or other laws.

If a customer has any concern regarding a cancellation, replacement or refund request, the customer is encouraged to contact the Company's customer support team to seek an amicable resolution. If a dispute cannot be resolved amicably, it shall be subject to the jurisdiction of the competent courts located at Vadodara, Gujarat, unless otherwise required by applicable law. Nothing in this clause prevents either party from seeking urgent interim or injunctive relief before a court of competent jurisdiction where legally appropriate.

If any provision of this Policy is determined to be invalid, illegal or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

For cancellation, replacement or refund-related queries, customers may contact:

By purchasing or using any product or service offered by DIVINE EDUCATION NETWORK PRIVATE LIMITED, including but not limited to:

• Offline Coaching
• Online Live Classes
• Recorded Video Courses
• Learning Management System (LMS)
• Online Test Series
• Books
• Educational Merchandise
• PDF Study Materials
• Digital Resources
• Mobile Applications
• Website Services

you acknowledge that you have read, understood and agreed to this Cancellation & Refund Policy. If you do not agree with this Policy, you should refrain from purchasing or using the applicable products or services.

This Policy applies to all official services offered under the DivineEdu brand, including:

• www.divineedu.com
• DivineEdu Android Application
• DivineEdu iOS Application
• Offline Coaching Centres
• Authorized Franchise Centres
• Learning Management System (LMS)
• Online Examination Platform
• Educational Publications
• Books
• Test Series
• Digital Study Materials
• Educational Merchandise

This Policy should be read together with the Company's Privacy Policy and Terms & Conditions, which form part of the contractual framework governing the use of the Company's services.

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