Privacy Policy

Welcome to DIVINE EDUCATION NETWORK PRIVATE LIMITED ("Company", "DivineEdu", "we", "our", or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, disclose and safeguard your personal data when you use our educational services through our website www.divineedu.com, DivineEdu mobile applications (Android & iOS), offline coaching centres, learning management system (LMS), online examination platform, digital library, franchise network, customer support services and any other services operated by the Company.

This Privacy Policy applies to all users including but not limited to:

• Students
• Parents or Legal Guardians
• Teachers
• Faculty Members
• Employees
• Franchise Partners
• Admission Enquiry Applicants
• Website Visitors
• Book Customers
• Test Series Users
• Digital Course Subscribers
• Merchandise Buyers
• Vendors
• Business Partners

By accessing or using any of our services, you acknowledge that you have read, understood and agreed to this Privacy Policy.

This Privacy Policy covers all products and services offered by the Company including:

• Offline Coaching Classes
• Online Live Classes
• Recorded Video Courses
• Digital Learning Platform
• Learning Management System (LMS)
• Mobile Applications
• Online Test Series
• Mock Tests
• AI Learning Tools
• Student Progress Reports
• Educational Books
• Printed Books
• E-Books
• PDF Study Material
• Question Banks
• Assignments
• Educational Merchandise
• Career Guidance Counselling Services
• Scholarship Tests
• Franchise Operations
• Student Events
• Educational Seminars
• Workshops
• Competitions
• Internship Programs
• Teacher Training Programs

For the purpose of this Privacy Policy:

• Account means a registered profile created by a user on DivineEdu.
• Personal Data means any information capable of identifying an individual either directly or indirectly.
• Sensitive Personal Information refers to information requiring enhanced protection under applicable law.
• User means any person accessing our website, applications or educational services.
• Student means any learner enrolled in our online or offline educational programs.
• Parent includes parents or legal guardians responsible for a student.
• Teacher includes faculty members, trainers, mentors and guest educators.
• Services include all educational, digital, technological and commercial services provided by the Company.
• Platform means the DivineEdu website, mobile applications, portals and associated digital systems.

This Privacy Policy applies to:

• Website Visitors
• Registered Students
• Parents
• Teachers
• Employees
• Franchise Partners
• Business Partners
• Vendors
• Book Buyers
• Digital Product Customers
• Merchandise Customers
• Examination Candidates
• Scholarship Applicants

This policy applies whether services are accessed:

• Online
• Offline
• Through Mobile Apps
• Through Franchise Centres
• Through Authorized Learning Centres

Depending upon the services you use, we may collect the following categories of information.

Many of our students are below the age of 18 years. Where required by applicable law, we expect parents or legal guardians to provide consent for the collection and processing of a minor's personal information. Parents and guardians are encouraged to supervise their child's use of our services. If you believe that a minor has provided personal information without appropriate authorization, please contact us so that we can review and take appropriate action.

We process personal data only where we have an appropriate legal basis under applicable laws, which may include:

• Your consent.
• Performance of a contract with you.
• Compliance with legal or regulatory obligations.
• Protection of vital interests where applicable.
• Our legitimate interests, such as improving educational services, preventing fraud, ensuring platform security, responding to user requests, and operating our business, provided such interests do not override your rights.

Where consent is required, you may withdraw it at any time, subject to legal or contractual limitations and the continued ability to provide certain services.

Privacy is a fundamental principle of our organization. We are committed to implementing appropriate administrative, technical and organizational safeguards to protect the confidentiality, integrity and availability of personal information. We continually review our privacy practices to align with evolving technology, business operations and applicable legal requirements.

This Privacy Policy should be read together with our Terms & Conditions, Cancellation & Refund Policy and any other applicable policies published by the Company.

DIVINE EDUCATION NETWORK PRIVATE LIMITED uses personal information only for lawful, legitimate and educational purposes. Depending on the services you use, we may process your information for one or more of the following purposes:

DivineEdu may use Artificial Intelligence (AI) to improve the learning experience. AI may assist with:

• Personalized study recommendations.
• Learning analytics.
• Performance prediction.
• Doubt resolution.
• Homework assistance.
• Adaptive practice questions.
• Revision planning.
• Content recommendations.
• Automated grading where appropriate.
• Academic insights for students, parents and teachers.

AI-generated suggestions are intended to support learning and should not be treated as professional, legal, medical or career advice. Final academic decisions remain the responsibility of students, parents and educators.

Our website and applications may use cookies and similar technologies to:

• Remember login sessions.
• Maintain user preferences.
• Improve website performance.
• Analyze user behaviour.
• Measure website traffic.
• Enhance security.
• Personalize content.
• Deliver relevant features.

Types of cookies may include:

• Essential Cookies
• Functional Cookies
• Performance Cookies
• Analytics Cookies
• Security Cookies
• Preference Cookies

You may manage or disable cookies through your browser settings. Certain features of the Platform may not function properly if essential cookies are disabled.

Payments made on our Platform may be processed through authorized payment service providers, including Razorpay, banks, card networks, UPI service providers and other regulated payment partners. For payment processing, limited information such as your name, billing details, transaction amount and order information may be shared with these providers to complete and verify the transaction. DIVINE EDUCATION NETWORK PRIVATE LIMITED does not store your complete credit card number, debit card number, CVV, UPI PIN or internet banking credentials. Such information is processed directly by the payment service provider in accordance with its own privacy and security practices.

Our Platform may integrate with third-party services to enhance functionality. Examples include:

• Payment gateways.
• Cloud hosting providers.
• Content delivery networks (CDNs).
• Email service providers.
• SMS providers.
• WhatsApp Business services.
• Video conferencing platforms.
• Analytics tools.
• Crash reporting tools.
• Push notification services.
• Authentication providers.
• Mapping services.
• Customer support software.

Each third-party service operates under its own privacy policy and terms. We encourage users to review the policies of any third-party services they interact with.

We do not sell your personal information. We may share personal information only when necessary and in accordance with applicable law. Information may be shared with:

Our servers and service providers may be located in India or other jurisdictions. Where personal information is transferred outside India, we will take reasonable steps to ensure that appropriate safeguards are implemented in accordance with applicable laws and contractual obligations.

With your consent where required, we may send communications regarding:

• New courses.
• Scholarships.
• Workshops.
• Events.
• Educational resources.
• Books.
• Test series.
• Offers and promotions.
• App updates.

You may unsubscribe from promotional communications at any time using the unsubscribe option provided in the communication or by contacting us. Please note that even if you opt out of promotional messages, we may continue to send important service-related communications such as payment confirmations, examination schedules, security notices and policy updates.

If you interact with us through social media platforms or choose to post comments, reviews, testimonials or other public content, such information may become publicly visible. Please avoid sharing sensitive personal information in public forums or social media interactions. Where you submit testimonials or success stories, you grant the Company permission to display such content in accordance with applicable law and any consent provided by you.

We encourage users to ensure that the personal information provided to us remains accurate and up to date. You may update your profile information through your account, where available, or by contacting our support team. Keeping your information current helps us deliver educational services effectively and communicate important updates.

DIVINE EDUCATION NETWORK PRIVATE LIMITED is committed to protecting the confidentiality, integrity and availability of your personal information. We implement appropriate administrative, technical and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, destruction or misuse. Our security measures may include:

• Secure Socket Layer (SSL/TLS) encryption.
• Encryption of sensitive data in transit and, where appropriate, at rest.
• Role-based access controls.
• Multi-factor authentication for administrative accounts.
• Strong password policies.
• Secure cloud infrastructure.
• Firewalls and intrusion detection systems.
• Security monitoring and logging.
• Regular software updates and security patches.
• Periodic backups and disaster recovery procedures.
• Internal access controls and employee confidentiality obligations.

While we strive to use commercially reasonable security practices, no method of electronic storage or internet transmission can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their account credentials and should notify us promptly if they suspect unauthorized access.

We retain personal information only for as long as reasonably necessary to:

• Provide our educational services.
• Maintain academic records.
• Comply with legal, tax, accounting and regulatory obligations.
• Resolve disputes.
• Enforce contractual rights.
• Protect the security and integrity of our systems.

Retention periods may vary depending on the nature of the information and applicable legal requirements. When information is no longer required, we will delete, anonymize or securely dispose of it in accordance with our internal retention practices and applicable law.

Subject to applicable law, including the Digital Personal Data Protection Act, 2023 and other relevant legislation, you may have the right to:

• Request access to your personal information.
• Request correction or updating of inaccurate information.
• Request deletion of personal information, where legally permissible.
• Withdraw consent where processing is based on consent.
• Request information regarding how your personal data is being processed.
• Request grievance redressal regarding privacy-related concerns.

Certain requests may be limited where retention or continued processing is required by law, contractual obligations or legitimate business purposes. To exercise your rights, please contact us using the details provided in this Privacy Policy.

Registered users may request deletion of their account by contacting the Company or using account management features, where available. Upon receiving a valid request, we will review it and take appropriate action, subject to applicable legal and operational requirements. Please note that deletion of an account may not result in the immediate deletion of all associated information. Certain records, such as payment information, invoices, academic records or information required for legal compliance, may be retained for the applicable retention period.

Our services may allow users to submit content such as:

• Questions.
• Assignments.
• Discussion posts.
• Reviews.
• Comments.
• Feedback.
• Testimonials.
• Images or other educational content.

Users remain responsible for the content they submit and must ensure that such content does not infringe the rights of others or violate applicable law. By submitting content through our Platform, you grant DIVINE EDUCATION NETWORK PRIVATE LIMITED a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, distribute and process such content solely for operating, improving and promoting our educational services, subject to applicable law.

All content available through our website, mobile applications, coaching materials and educational platforms—including but not limited to text, graphics, videos, lectures, notes, question banks, PDFs, books, logos, trademarks, software, designs and other educational resources—is owned by or licensed to DIVINE EDUCATION NETWORK PRIVATE LIMITED unless otherwise stated. Users shall not reproduce, copy, distribute, modify, publish, upload, sell, commercially exploit or create derivative works from our content without prior written permission. Unauthorized sharing, recording, downloading or redistribution of paid educational content may result in suspension of access and legal action where appropriate.

Many of our services are intended for school students, including minors. Where required by applicable law, we rely on the consent of parents or legal guardians for the processing of a child's personal information. Parents and guardians are encouraged to supervise their child's use of our services and contact us if they have concerns regarding the processing of a child's personal information.

Our website or applications may contain links to third-party websites or services for the convenience of users. We do not control the privacy practices of such third parties and are not responsible for their content, policies or practices. Users should review the privacy policies of any third-party websites they visit.

In the event of a merger, acquisition, restructuring, investment, sale of assets or similar corporate transaction, personal information may be transferred as part of the transaction, subject to applicable legal requirements and appropriate safeguards.

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business operations. The updated version will be published on our website and applications with the revised "Last Updated" date. Where required by applicable law, we will provide additional notice or obtain consent before implementing material changes. Continued use of our services after the updated Privacy Policy becomes effective constitutes acceptance of the revised policy, to the extent permitted by law.

If you have any questions, concerns or complaints regarding this Privacy Policy or the processing of your personal information, you may contact our designated Grievance Officer. The Company will make reasonable efforts to acknowledge and address privacy-related grievances in accordance with applicable legal requirements.

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Vadodara, Gujarat, unless otherwise required by applicable law.

By accessing or using the website, mobile applications, coaching services or any other services of DIVINE EDUCATION NETWORK PRIVATE LIMITED, you acknowledge that you have read, understood and agreed to this Privacy Policy. If you do not agree with this Privacy Policy, you should discontinue use of the applicable services.

© 2026 DIVINE EDUCATION NETWORK PRIVATE LIMITED. All Rights Reserved. This Privacy Policy applies to all services offered under the DivineEdu brand, including the website, Android application, iOS application, offline coaching centres, franchise centres and other educational platforms operated by the Company.